Mult34 Privacy Policy — User Data Protection
Updated: January 2026 · Version 1.0 · Applicable to all mult34 users in Malaysia
1. Information We Collect
Mult34 collects information necessary to provide platform services in a secure and functional manner. The information collected falls under the following categories:
- Account information: Full name, email address, phone number, date of birth, and login credentials provided during registration.
- Identity verification information: Copies of identification documents submitted where required for account verification or withdrawal processing.
- Payment information: Records of deposit and withdrawal transactions in MYR, including the payment method used such as FPX or TNG eWallet. mult34 does not store your full card details or bank account password.
- Device and browser information: Device type, operating system, browser type, IP address, and time zone are automatically logged when you use the platform.
- Usage data: Pages visited, buttons clicked, session duration, features used, and navigation patterns within the platform.
- Cookies and tracking technologies: Small files stored on your device to identify sessions, save preferences, and improve platform performance.
2. How We Use Your Information
Information collected by mult34 is used solely for legitimate purposes directly related to the delivery of platform services. Primary purposes include:
- Creating, verifying, and securely managing user accounts.
- Processing MYR deposits and withdrawals through supported local payment methods.
- Providing customer support and responding to enquiries submitted to [email protected].
- Detecting suspicious activity, preventing fraud, and maintaining the safety of the platform and its users.
- Complying with applicable legal and regulatory requirements, including requests from relevant authorities.
- Analysing usage patterns to improve the overall user experience and platform performance.
- Sending important notifications related to your account, transactions, or policy changes that require your attention.
Mult34 does not use your information for third-party marketing purposes or sell it to any external organisation.
3. Cookies & Session Tracking
The mult34 platform uses cookies and similar tracking technologies to keep the platform running properly and deliver a consistent user experience. The following types of cookies are used:
- Session cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Optional cookies: Saving your language, timezone, and display preferences set within the platform for a smoother experience on return visits.
- Analytics cookies: Collecting anonymised data on how users interact with the platform to help us identify areas for improvement.
- Security cookies: Used to detect unauthorised access attempts and protect user accounts from suspicious activity.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect login functionality or how the platform displays.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All mult34 user data is stored on servers protected with industry-standard encryption. Access to sensitive data is strictly limited to authorised personnel and controlled through a multi-layer authentication system.
While mult34 takes reasonable security measures, no online system can guarantee absolute security. Users are advised to use strong passwords, keep their login credentials private, and notify us immediately if they suspect unauthorised access to their account.
User data is retained for as long as your account remains active and for any period required by applicable laws or compliance obligations. When data is no longer needed, it will be securely deleted or anonymised.
Sharing with Third Parties
Mult34 does not sell or rent user personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- To verified payment processors for the purpose of handling your MYR transactions — only the minimum required information is shared.
- To government authorities or law enforcement when required by a court order or applicable law.
- To technical service providers that support platform operations, subject to strict confidentiality agreements.
5. User Rights, Policy Changes & Contact Us
Your Rights as a mult34 User
Registered users of mult34 have the following rights regarding their personal information:
- Right to access: You may request a copy of the personal information we hold relating to your account.
- Right to rectification: If any information in your account is inaccurate or out of date, you can request a correction through your account settings or by contacting support.
- Right to erasure: You may request the deletion of your account and personal data, subject to legal retention requirements that may prevent immediate deletion in certain cases.
- Right to object to processing: You may object to the use of your data for specific purposes by contacting us directly.
To submit any of the above requests, contact the mult34 support team at [email protected], stating the type of request and your account details. We will process your request within a reasonable timeframe.
Changes to This Privacy Policy
Mult34 reserves the right to update this Privacy Policy at any time. Significant changes will be communicated via in-platform notifications or an email to your registered address. Continued use of the platform after changes take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how mult34 protects your information.
For any enquiries regarding this privacy policy, please refer to FAQ us or contact [email protected] directly.
Have Questions About Your Privacy?
Contact mult34 support at [email protected] or visit the FAQ page for further guidance on your account and data security.